Terms & Conditions

We DO NOT ship to PO Boxes.

We ship via UPS. Deliveries are made during the business week.

We make 100% made in the USA, custom coolers & gel packs for guaranteed freshness upon delivery.

Refusing delivery of a package will result in a complete loss. NO REFUND.

We DO NOT include the receipt in the package. Receipts are delivered to your email address that you provide at checkout.

If you need a specific delivery day, please contact us at (269) 623-4566.

We are not responsible for incorrect addresses or undeliverable packages. NO REFUND.

In the unlikely event that loss or damage occur on behalf of UPS, we will reship your order on the next available shipping day.

Please have someone available to accept delivery. UPS may or may not require a signature. UPS WILL NOT leave a package at an apartment or the like.

Tracking information is delivered to the email you provide at checkout on the day it is shipped. If you did not receive it, please check your spam or junk mail folder. Otherwise, please call us at (269) 623-4566.

We reserve the right to delay shipment due to product availability, transit time, holidays or possible weather delays.
In the event that an item originally ordered is unavailable, we reserve the right to substitute items of the like, or similar with equal value and/or quantity.
 
Order discrepencies, shortages, or safety concerns must be reported within 24 hours from the UPS tracking delivery time.
Please email to: orders@buykoegels.com or call (269) 623-4566 during business hours, 9am-4pm ET Mon - Fri.
 
Order Cancellation Fee - 15% of the total purchase. This fee will be deducted from the original purchase price and the refund may take 7-10 business days to complete.
 
Creating an account allows you to save your information for future use.
 
We do not share or sell your information. Your information is secure and we may use it to notify you of special promotions.
 
By purchasing Koegel products from Buykoegels.com/ Lynch Shipping Services Inc, you agree to the terms and conditions above.